Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Your Subscription

We offer two subscription options: A one month supply (shipped every 4 weeks) for daily contacts including shipping or a three month supply (shipped every 12 weeks) for bi-weekly and monthly contacts. You also have the option to add your supply of eye drops and contact lens solution to your order once you've made your contact lens selection.

For new customers, you will receive your first order 2 to 3 business days from your purchase date. The card you used for the payment of the first order will be charged for future orders, however you can update your card details through the customer portal and you can pause or cancel anytime up until your card is charged and your contacts have shipped.

You can edit your subscription details by logging in to the customer portal. Here you can change your next delivery date, update your lens subscription, add/remove products to your subscription, update your personal and payment details or pause and cancel your subscription.

If you have too many lenses you don't have to cancel your subscription - you can just pause or change your next deliver date to suit your needs. You can also email us at and we'd be happy to help!

No problem, you can edit your prescription by logging in to the customer portal or you can email us at and we'd be happy to help!

Shipping & Returns

Delivery is always FREE! You will receive your order within 2-3 business days depending on where you live. All items are shipped within one business day of your order being charged.

Your first paid order will be charged after you place your first order and shipped within 1 business day. Your subscription will then renew every four weeks (28 days) for daily contacts and renew every 12 weeks (84 days) for bi-weekly and monthly contacts. You can also change your next delivery date through our customer portal or reach out to us by email on

You will receive a text message on your registered phone number with details about your delivery.

You can reach out to us at if you have any questions and we'd be happy to help!

If you want your next delivery to come sooner, or later, simply log into the customer portal. Next to your upcoming order date click the "edit" button to choose the date you wish to have your next order charged. Note that this is not the delivery date - your order will be picked and dispatched within 1 business day of that charge date. You can also reach out to us by email on and we'd be happy to help!

Loop Contacts offers returns on any item that remains sealed within 30 days of delivery. As these are medical products we unfortunately cannot offer refunds on boxes that have been opened. To read about our returns policy please visit our refunds page.

To start a return you can contact us at


At the moment, we currently offer Visa and Mastercard as payment methods.

You will receive an automated email if your card fails for any reason. The main reasons why this may happen include:

Card has expired;

Card has been maxed out;

Card has been put on hold;

Our subscription platform will try again in three days and then once more three days after that. At the same time, we will do our best to reach you by phone and email to resolve the issue as we really wouldn't want you to run out of your contact lenses.